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Privacy Policy
VerifyClients is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights under Canadian law — including the Personal Information Protection and Electronic Documents Act (PIPEDA).
- Who We Are
- What Information We Collect
- How We Use Your Information
- What We Do Not Collect or Share
- Phone & Email Lookup Privacy
- Anonymous Safety Reports
- Data Retention
- Your Rights Under PIPEDA
- Cookies & Tracking
- Third-Party Services
- Age Requirements
- Changes to This Policy
- Contact Our Privacy Officer
VerifyClients is a Canadian privacy-first safety platform for independent professionals and their clients. We operate a mutual phone number and email verification and community safety network designed to help Canadians make safer decisions before in-person meetings.
We are a safety lookup and verification tool only. We do not operate a booking service, payment platform, advertising network, or messaging system. We do not facilitate or profit from any transactions between members.
We collect only the minimum information necessary to provide our services. The table below outlines what we collect, why, and the legal basis under PIPEDA.
| Information | Why We Collect It | Legal Basis |
|---|---|---|
| Email address | Account creation, login, and communication | Consent |
| Password (hashed) | Account security — we never store plain-text passwords | Consent |
| Display name (optional) | Profile display — only visible to verified members | Consent |
| Phone number (optional) | Profile only — only if you choose to provide it. Not used for lookups. | Consent |
| City / Province (optional) | Localizing safety alerts to your area | Consent |
| Member role | Tailoring the platform experience (professional vs client) | Consent |
| Payment information | Processed securely by Stripe — we never see or store card details | Contract |
| Safety reports (submitted) | Community safety database — stored anonymously, never linked to your account | Consent |
| IP address / device info | Security, fraud prevention, and abuse detection only | Legitimate interest |
We use your information only for the purposes for which it was collected:
✅ To create and manage your member account
✅ To provide access to the safety lookup dashboard
✅ To send you safety alerts relevant to your city
✅ To process membership payments securely via Stripe
✅ To respond to support and privacy requests
✅ To improve platform safety and reliability
✅ To comply with Canadian legal requirements
We do not use your information for advertising. VerifyClients does not display ads, does not sell your data to advertisers, and does not allow third parties to target you based on your activity on this platform.
We are explicit about what we do not do:
🚫 We do not sell your personal information to any third party
🚫 We do not share your data with advertisers or data brokers
🚫 We do not collect government ID or sensitive identification numbers
🚫 We do not store the phone numbers or emails you look up
🚫 We do not link lookup queries back to your account
🚫 We do not share member identities with other members
🚫 We do not disclose information to law enforcement except as required by Canadian law
Your lookup history is private. Recent lookup history shown in your dashboard is stored locally on your device only — it is never sent to or stored on our servers.
When you run a phone number or email lookup on VerifyClients, the following privacy protections apply:
Your query is not stored. The phone number or email you search is processed in real-time against our community database and immediately discarded. We cannot link any search to you or to the contact you checked.
Results are anonymized. Safety ratings shown in results are aggregate community signals — no individual reporter is ever identified in a result.
Identifiers are masked. Where phone numbers or emails appear in the interface, they are partially masked (e.g. 604***4567) to protect the privacy of individuals in our database in compliance with PIPEDA.
Daily lookup limits. Free members receive 3 lookups per day, Verified members 18 per day, and Premium members have unlimited lookups. Limits reset at midnight ET. These limits help prevent abuse of the community database.
PIPEDA compliance: Our lookup system is designed from the ground up to comply with the Personal Information Protection and Electronic Documents Act. We collect only what is necessary, use it only for the stated purpose, and do not retain it beyond that purpose.
When you submit a safety report on VerifyClients, your identity is never attached to the report. Reports are stored with only the following information:
— The phone number or email being reported
— The safety rating (Safe, Caution, or Danger)
— The incident type (e.g. fake booking, no-show, harassment)
— The city where the incident occurred
— A brief description of the experience
— The date and time of submission
Your member account is never linked to reports you submit. Our system is designed so that even VerifyClients staff cannot determine which member submitted a specific report.
Reports are used solely to calculate community safety ratings and generate alerts for other members. They are not shared publicly, not shared with third parties, and not used for any other purpose.
You may also maintain a personal Block List in your dashboard. Blocked numbers are stored locally on your device only and are never shared with other members or our servers.
| Data Type | Retention Period |
|---|---|
| Account information | Until you request deletion or close your account |
| Lookup queries | Not retained — discarded immediately after processing |
| Lookup history | Stored on your device only (browser localStorage) — never on our servers |
| Personal block list | Stored on your device only (browser localStorage) — never on our servers |
| Safety reports submitted | Retained anonymously to maintain community safety ratings |
| Payment records | Retained by Stripe per their policy and Canadian tax law |
| Support emails | Retained for 12 months then deleted |
| IP / security logs | Retained for 30 days for fraud prevention, then deleted |
You may request deletion of your account and associated personal data at any time by contacting privacy@verifyclients.com. We will process all requests within 30 days as required by PIPEDA.
As a Canadian resident, you have the following rights regarding your personal information under PIPEDA:
To exercise any of these rights, contact our Privacy Officer at privacy@verifyclients.com. We will respond within 30 days as required by PIPEDA.
VerifyClients uses a minimal number of cookies necessary to operate the platform:
Essential cookies — required for login sessions and keeping you signed in to your member account via Memberstack. These cannot be disabled without breaking core functionality.
No advertising cookies. We do not use cookies for advertising, remarketing, or tracking your behaviour across other websites.
No third-party tracking pixels. We do not embed Facebook Pixel, Google Ads tags, or any other third-party tracking pixels on our platform.
Local storage. Your recent lookup history and personal block list are stored in your browser's local storage. This data never leaves your device and is not accessible to us. You can clear it at any time by clearing your browser's local storage or using the clear function within your dashboard.
We use a small number of trusted third-party services to operate the platform. Each is bound by their own privacy policies and Canadian or equivalent data protection standards:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment info only — we never see or store card numbers |
| Memberstack | Member authentication, account management, and session tokens | Email address, hashed password, membership status, and custom profile fields you choose to fill in |
| Google Apps Script | Safety database backend — processes lookup queries and stores anonymized community reports | Anonymized report data only (no member identifiers) |
| WordPress / Bluehost | Website hosting and content management | Standard web server logs (IP address, page views, timestamps) |
| Google Fonts | Typography rendering | Your IP address is sent to Google's servers when fonts load. See Google's Privacy Policy. |
We do not share your personal information with any other third parties except as required by Canadian law.
VerifyClients is strictly for individuals who are 19 years of age or older. We do not knowingly collect personal information from anyone under the age of 19.
By creating an account, you confirm that you are at least 19 years of age and a Canadian resident with the legal capacity to enter a binding agreement. If we become aware that a member is under 19, we will immediately terminate their account and delete all associated personal data.
If you believe a minor has created an account on our platform, please contact us immediately at privacy@verifyclients.com.
This age requirement applies to all users and to the affiliate program. You must be 19 or older to create a member account, submit safety reports, run lookups, or participate in the affiliate program.
We may update this Privacy Policy from time to time to reflect changes in our practices or Canadian law. When we make significant changes, we will:
Continued use of VerifyClients after a policy change takes effect constitutes your acceptance of the updated policy. If you do not agree with a change, you may close your account and request data deletion at any time.
For any privacy-related questions, requests, or concerns — including data access, correction, or deletion requests — contact our Privacy Officer directly:
We take privacy seriously. If you have a concern about how we handle your personal information, please contact us first. We are committed to resolving all privacy concerns promptly and in good faith in accordance with PIPEDA.
